Service Design, Call Centers, Cultural Differences, and an impossible idea

wow that’s a lot. Warning: this might actually be a rant…

“Three vintage olden days telephone hanging on the wall for public use.” by Pavan Trikutam on Unsplash

I had a really good customer service experience with Apple earlier today while in Manila. What happened is that my mom lost an important file on her Notes, and when I checked her iCloud I could not recover it. She was so sure she didn’t delete…