Service Design, Call Centers, Cultural Differences, and an impossible idea

“Three vintage olden days telephone hanging on the wall for public use.” by Pavan Trikutam on Unsplash

I had a really good customer service experience with Apple earlier today while in Manila. What happened is that my mom lost an important file on her Notes, and when I checked her iCloud I could not recover it. She was so sure she didn’t delete…

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Design and Strategy living in between Manila, Seattle and New York. Writing about design things and things in Design. And sometimes random things.

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Ana Mengote Baluca

Ana Mengote Baluca

Design and Strategy living in between Manila, Seattle and New York. Writing about design things and things in Design. And sometimes random things.

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